ShakeSpeare™ is a highly customisable solution. With the frequent changes today, organizations must respond and adapt their tools and processes quickly. This means that hard-coded solutions are no longer the best option, as every modification is very expensive and takes time. Our solutions are designed to be adaptable to individual client organizations with no requirement for programmers, but process modelers can define the processes in the BPM editor and clients may add and update the processes themselves, after completing a workshop on the BPM editor. It is also one of the main reasons why the clients choose ShakeSpeare™ software family instead of the competition.